3 Simple Ways to Improve Client Communication and Collaboration

23-10-2023 | Property Development


Communication with clients is essential to the success of any project. Clients want to feel as if they are part of the team and that the agency is always in the loop especially when working with deadlines.

Communication barriers can be problematic for both parties, despite the best intentions. They can cause issues with project implementation, and even a lack trust between agencies. The good news is that there are simple steps to improve the collaboration between an agency and its clients.

1. Create a central point of communication.

Your team knows the nuances of the internal structure of your organization and who to contact for any client-related conversations. But, your clients don’t. They want to know that they can always reach out to a specific person to ask a question or get an update on their project. Make sure your team has a standard method of communicating with clients that is simple to follow and prevents miscommunication.

2. Keep the conversation alive with modern tools for client communication

The issue of miscommunication is common in projects however the most effective way to prevent it from happening is to ensure that you are in constant contact with your clients and team by using collaborative tools that have built-in features that include visual aids, rich annotations and simple searching. These tools ensure that everyone stays on the same page and allow you to track the progress of projects. This results in a more efficient process that saves you time and builds trust. It also increases your client’s trust.


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